Insights from Telematics Update 2015
The insurance telematics industry is moving fast. This was quite apparent at Telematics Update (TU) 2015 in Chicago earlier this month. Just one year ago, the main topic debated was whether insurers should use smartphone apps or OBD hardware to track drivers’ behavior. This year, that question was no longer a question. The industry has moved forward with smartphone telematics adoption.
As evidence, look at industry leaders Deloitte, Progressive and Allstate.
At the show, Deloitte spoke about the great success of the accuracy, reliability and maturity of the D-rive end-to-end smartphone UBI platform, powered by Driveway Software technology. Bill Mullaney, co-founder of D-rive powered by Deloitte, stated that a good mobile solution captures 90 percent of miles driven, which is much closer to reality than drivers’ self-reported mileage. The National Association of Mutual Insurance Companies recommends the D-rive program as the telematics solution for its members.
Last year, Allstate expanded its Drivewise UBI program by unveiling a Drivewise mobile app to gauge driving behavior through the smartphone. This year, Allstate’s award-winning smartphone app now features Allstate Rewards allowing safe drivers to earn points that they can spend on deals for merchandise gift cards and local offers.
Even more interesting: Through Drivewise Mobile, any driver can use the app to earn rewards points, regardless of whether they have an auto insurance policy with Allstate. As Allstate’s usage based insurance general manager, Nate Breyer said in a TU interview, “We’re focusing on providing a product to attract and retain the safest drivers. We know that drivers that want to be safe want to be rewarded for that driving, and our UBI product gives them a means for proving that they’re safe and thus being rewarded.”
As another sign that mobile insurance telematics apps are on the rise, Progressive launched a pilot for its smartphone-based solution that should be available to select U.S. customers in September. In another move to use smartphone telematics to move beyond discounting to attracting new customers, Progressive’s smartphone app is rumored to be available for everybody to try before they buy.
The new question on the table: how to leverage big data.
Now that insurers have confidence in smartphone-based telematics solutions, the new question on the table is how insurers can leverage big data and use smartphone telematics to move beyond discounting.
We all know that people love their devices and they love their apps. How can auto insurers create usage based insurance apps that will facilitate remarkable experiences for their insureds? While Allstate has taken a giant step in the right direction with its rewards approach, there is much, much more to be done.
In addition to looking at creative ways to use apps, it’s important to use big data to find creative sources for new market share.
In Driveway’s presentation, “Grow Sales from Stagnant to Standout,” we discussed how to identify key growth opportunities in an industry that’s not growing by focusing on the safest standard drivers and the safest non-standard drivers, including new entrants. We used data collected from 248,415 drivers using the Driveway app to evaluate driving scores and identify key opportunities, including certain segments of senior drivers, millennial drivers, and new entrants (those coming off parents’ policies or new to the U.S.).